Frequently Asked Questions

Please double check your order before you submit it! Once your order is shipped we will not be able to adjust it. If you realize you've made a mistake, however, please do email us ASAP at kitsbrand@gmail.com as it may not have been shipped yet. 

If you decide you no longer want your order please email us ASAP at kitsbrand@gmail.com Once the item is shipped it cannot be canceled! 

Unworn and unwashed merchandise (excluding accessories and final sale items) can be returned within 14 days of your item(s) delivery date. KITS does not offer refunds of any kind, only store credit. Please contact us at kitsbrand@gmail.com for returns information.

We will send you a gift card to our store for the full price of the item(s) including tax. 

Yes! We offer free shipping on all orders within the contiguous US. 

We are not responsible for items that have been delivered to the wrong given address. If you have, however, inputed the wrong shipping address on your order, please email us as soon as possible at kitsbrand@gmail.com so that we can fix it BEFORE it ships. Once your package ships we are not responsible, including lost or stolen packages.

If you want to purchase insurance on your package please select either of the PRIORITY shipping options at checkout. 

On each items page, under the description, there are some details that will give you some direction. If you have further questions regarding fit, please reach out to us at kitsbrand@gmail.com. We'd love to help you get the right size! 

We are a curated boutique brand which means we do not offer a generic sizing guide. Under each items details, however, we note specifics about the fit. If you still have questions about the fit of an item please email us at kitsbrand@gmail.com

Yes we do! Please send us an email at kitsbrand.com and we'd love to help you.